Terms of Service
Last updated: January 1, 2026
These Terms of Service (“Terms”) explain how BRUKD Consultancy (“BRUKD”, “the firm”, “we”, “us”, “our”) works with clients and how our website and services may be used. By accessing our website or engaging our services, you agree to be bound by these Terms.
Strategic Disclaimer: AI is Probabilistic
Client acknowledges that Artificial Intelligence is probabilistic, not deterministic. Outputs may contain inaccuracies. Deliverables are provided for strategic advisory purposes and must be reviewed and validated by the Client’s human-in-the-loop before being used for critical decisions.
1. Acceptance and Authority
You represent that you have the legal authority to bind your organization to these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you confirm you have authority to do so.
2. Vendor-Agnostic Status
We operate as a vendor-agnostic firm. We do not sell software licenses or collect commissions/referral fees from third parties. Our recommendations are based on operational fit, budget constraints, and evidence of performance.
3. Third-Party Tools and Model Drift
Our work may involve third-party platforms or AI models (e.g., OpenAI, Microsoft, Google). Client acknowledges that “Model Drift” or vendor changes may affect performance, behavior, features, or pricing over time. BRUKD is not liable for performance changes caused by third-party vendor updates outside our control.
4. Compliance, Privacy, and Governance
- Client responsibility: The Client remains responsible for decisions made and actions taken using deliverables, including internal approvals, oversight, and deployment controls.
- Privacy and data handling: We handle information as described in our Privacy & Data Governance policy.
- AIDA alignment: Where relevant, BRUKD supports governance alignment and risk mitigation for higher-impact use cases, but the Client remains responsible for compliance obligations tied to their deployment context.
5. Intellectual Property and Capability Transfer
Unless otherwise stated in an Engagement Agreement, upon full payment the Client receives a perpetual, non-transferable license to use project deliverables internally. BRUKD retains ownership of pre-existing methodologies, frameworks, templates, and proprietary know-how used to deliver services.
6. Fees, Taxes, and Payment Terms
Fees and payment schedules are defined in your Engagement Agreement or statement of work. Unless stated otherwise, all fees are in Canadian Dollars (CAD) and exclusive of applicable taxes (e.g., HST/GST). Payment is due within thirty (30) days of invoice date.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRUKD’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT IN THE SIX (6) MONTHS PRECEDING THE CLAIM. BRUKD IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING LOSS OF PROFITS, LOST REVENUE, OR BUSINESS INTERRUPTION, INCLUDING THOSE ARISING FROM FAILURE TO MAINTAIN HUMAN-IN-THE-LOOP OVERSIGHT.
8. Non-Solicitation
During the engagement term and for twelve (12) months thereafter, the Client agrees not to directly recruit or hire BRUKD personnel materially involved in the engagement without prior written consent and a mutually agreed transition fee.
9. Governing Law and Venue
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes shall be resolved exclusively in the courts located in Toronto, Ontario, Canada.
Questions about these Terms?
Email us at hello@brukdconsultancy.com.